Scientific Meter.com - Call 24 hours a day seven days a week at 1-800-657-8214

1 Year Manufacturer's Warranty

How It Works
The Manufacturer's Warranty protects your product from defects due to manufacturing. We will either repair or replace the defective product.

Products Covered
New Good Life® products are protected for 1 year. Refurbished products are covered for 90 days. Products must be in usable & resellable condition. Products damaged due to accident, misuse, abuse or negligence are not eligible.

How Long Am I Covered?
Your warranty starts the day you receive your order. It ends 1 year after that date for new products and 90 days after that date for refurbished products. Please note that the warranty does not start over when you receive a replacement.

Getting an RMA Number
An RMA (Return Merchandise Authorization) Number is required to return your product. Simply call our Customer Care Center at 1-800-657-8214 (inside the US) or 1-541-245-4488 (outside the US) to request an RMA Number. Customers outside the US can also email us to avoid international call charges.

Shipping your Return to Us

  • Write your RMA Number on the outside of the package. Returns sent without a visible RMA number will be refused.
  • Postmark your shipment (have it in the mail) no later than the last day of your warranty. Obtaining an RMA number within that timeframe without actually shipping your return does not qualify.
  • We recommend that you add tracking and insurance to your return shipment. Good Life Inc. cannot be held responsible for packages lost by your shipping carrier.
  • You are responsible for the cost of shipping the product back to us and we pay the cost of shipping a replacement back to you.

When Will I Receive My Replacement?
Once we have received your return, please allow us 5-7 business days to process and send out your replacement product. We will send you an email confirmation when we receive your return as well as when we send your replacement shipment if we have your email address on file.

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